Privacy Policy
HOYOYO Proxy Service ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address, phone number, shipping address)
- Payment information (credit card details, transaction history) - processed through secure third-party payment processors
- Account information (username, password, communication preferences)
- Usage data (IP address, browser type, pages visited, time spent on our website)
- Information related to your proxy orders (items purchased, Japanese merchant details, shipping instructions)
2. How We Use Your Information
We use your information for the following purposes:
- Process and fulfill your proxy orders and services
- Communicate with you about your orders, including updates and delivery information
- Manage your account and provide customer support
- Process payments and prevent fraudulent transactions
- Improve our services and website functionality
- Send you marketing communications with your consent
- Comply with legal obligations
3. How We Share Your Information
We may share your information with:
- Japanese merchants to facilitate your proxy purchases
- Shipping and logistics providers to deliver your items
- Payment processors for payment handling (who do not store, retain, or use your information except to process payments)
- Our service providers who assist us in operating our business, subject to strict confidentiality agreements
- Legal authorities when required by law or to protect our legitimate business interests
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure server infrastructure, encryption of sensitive data, and regular security reviews.
5. Your Rights
You have the following rights regarding your personal information:
- Access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Object to or restrict certain processing of your information
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at service@hoyoyo.jp.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: service@hoyoyo.jp